CSP provides an on-line library of coaching and training tools called STARS that empowers your managers to improve the performance of your employees.

CSP’s STARS website, which is accessible to all CSP clients, contains hundreds of coaching and training documents that are designed to help your employees improve critical customer service skills.

These training and coaching documents are brief, user-friendly, and extremely effective. They have been developed over many years and are based on the basic customer service skills and performance criteria that customers say are key to a great customer experience.

The STARS website is linked to each client’s reporting results, so it is easy for our clients to determine which performance skills are scoring poorly and immediately accessing the training and coaching documents that are specific to improving those skills. Many CSP’s clients have shared with us that these STARS tools have helped their management team improve low scoring criteria and improve overall customer service.