As a full-service research organization, CSP offers our clients comprehensive products, services and solutions that accommodate nearly every research objective.

Our research solutions are grouped into three areas:

	Customer Experience Research focuses on the day-to-day interactions and transactions that your employees have with your customers from any department within your organization, and any distribution channel where you engage with your customers. Programs include: Customer-based Mystery Shopping Professional Mystery Shopping Post-Episodic Phone Surveys Web Surveys New Customer OnBoarding
	Assessment Research is periodic or point-in-time studies that provide a statistically significant assessment of “big picture” customer feedback; specific customer feelings/behaviors; specific departments of your organization; or any type of research study where clients want a “snapshot” of customer/employee feedback and an analysis of how to act on that feedback. Examples of Assessment Research include: Customer Relationship Assessments Closed / Opened Relationship Assessments Commercial Banking Assessments Internal Service Assessments
	Market Research is typically a study where the primary objective is to understand specific aspects of our client’s market, including: Brand Awareness Studies Commercial Account Prospecting Competition Assessments Market Positioning Analysis

In addition, CSP offers value-added services including: