Customer Service Profiles can help you enhance nearly every aspect of your financial institution's customer service program - and gain an advantage in acquiring and retaining customers.

Since 1987, we have been a leader in customer satisfaction measurement and performance management. We design, implement and manage customer service programs that incorporate your most valuable asset - your customers. Through concise reporting and ongoing review, you gain a clear image of your institution's performance level as seen through the eyes of your customers.

The Service Excellerator System®, encompasses mystery shopping programs, post-episodic surveys, customer satisfaction benchmarking studies, competitive studies and opened and closed account research studies to help you measure, analyze and improve customer service throughout your organization. We support our services with:

• More than 20 years of experience serving the financial services industry.
• Proprietary methodologies developed exclusively for financial institutions.
• Meaningful data analysis and consultation.
• Comprehensive follow-through for turning information into action.
• Ongoing measurement and maintenance programs.

If you want to energize your financial institution's customer service program and improve customer satisfaction, Customer Service Profiles is ready to help. Our experience in the financial services industry, together with our comprehensive package of services and consultative approach, can help you turn customer satisfaction into one of your largest assets.

Community Involvement

Our employees regularly participate in professional associations, business groups, community endeavors and other causes of importance. We frequently contribute both time and money to many non-profit organizations:

• American Lung Association
• American Cancer Society
• Humane Society
• Open Door Mission
• Henry Doorly Zoo
• Child Savings Institute
• Ronald McDonald House
• Parkinson's Association

We also sponsor local youth and adult sports teams.

Customer Service Profiles is a member of the Greater Omaha Chamber of Commerce and of various professional and banking associations.

Employment Opportunities

Customer Services Profiles is an innovative, fast-growing company. We help financial institutions all across the country measure and improve their customer service performance.

We are located in Omaha, Nebraska, one of the midwest's brightest and most livable cities, with a consistently strong job market based on various technology and professional service industries.

We regularly offer employment opportunities in: client services, data management, sales, marketing and other areas. We provide:

• Health, life & disability insurance
• 401-k plans
• Incentive and reward programs
• Paid vacation and sick days
• Paid holidays, including a floating holiday

Our employees enjoy a casual dress code and a fun, professional atmosphere that emphasizes teamwork.

Inquire about current openings