ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <title>Customer Service Profiles LLC - January 2012 Newsletter</title> <meta name="robots" content="noindex, nofollow" /> <link href="https://app.e2ma.net/css/admin.css" rel="stylesheet" media="screen" /> <script type='text/javascript' src='https://app.e2ma.net//media/js/jquery-1.3.2.min.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/jquery.cookie.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/jqModal.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/emmaModal.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/jquery.tablesorter-2.0.3.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/emmaPager.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/plugins/betabar/betabar.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/jquery-ui-1.7.2.custom.min.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/latest/ui.core.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/latest/ui.tabs.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/js/pubsub.min.js'></script> <script type='text/javascript' src='https://app.e2ma.net/media/themes/default/js/emma.dpl.js'></script> <script type='text/javascript' src='https://app.e2ma.net/javascript/onloadManager.js'></script> <script type='text/javascript' src='https://app.e2ma.net/javascript/emmaUtil.js'></script> </head> <body> <div id="CampaignPublic"> <!--made by Dean --> <img src="https://app.e2ma.net/oz/11593573510/4155170/20018/spacer.gif" width="1" height="1"> <div style="background-color: #FFFFFF; padding: 10px 0 100px 0;" align="center"> <table width="600" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td valign="top" style="border: #adadad solid 1px; border-collapse: collapse; display: block;"> <table width="600" align="center" border="0" cellspacing="0" cellpadding="0"> <tr> <td align="center" valign="bottom"> <img src="https://app.e2ma.net/userdata/20018/images/templates/tagline.gif" alt="Measuring Customer Satisfaction. Improving Performance." width="600" height="45" style="margin-bottom: 0px; border: none; padding: 0; margin: 0;" /> </td> </tr> <tr> <td> <table width="600" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%" style="font-family: Arial, Helvetica, sans-serif; font-weight: bold; font-size: 25px; color: #0078c9" valign="top"> <div> Learn how effective employee and branch incentive programs can improve the customer experience.</div> </td> <td width="167" align="right" valign="top"> <a href="http://e2ma.net/go/11593573510/4155170/113087557/20018/goto:http://www.csp.com"> <img src="https://app.e2ma.net/userdata/20018/images/templates/logo.gif" alt="CSP - Customer Service Profiles" width="167" height="116" border="0" /></a> </td> </tr> </table> </td> </tr> <tr> <td> <table width="600" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="40" align="left" valign="bottom"> <img src="https://app.e2ma.net/userdata/20018/images/templates/headlineLeft.gif" width="40" height="25" /> </td> <td width="282" align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 21px; color: #0078c9"> <strong> <div> INCENTIVE PROGRAMS</div> </strong> </td> <td width="278" align="right" valign="bottom"> <img src="https://app.e2ma.net/userdata/20018/images/templates/headlineRight.gif" width="278" height="25" /> </td> </tr> </table> </td> </tr> <tr> <td width="600"> <img src="https://app.e2ma.net/userdata/20018/images/templates/headlineFooter.gif" alt="Headline" width="600" height="12" /> </td> </tr> <tr> <td> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td style="padding-left: 20px;" valign="top"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="413" align="left" valign="top" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 21px; color: #5a5a5a; padding-top: 40px;"> <div> <div> <div> One of the most important elements of a successful customer experience research program is the support of upper management and the buy-in of managers and staff.&nbsp; Getting that buy-in however, usually takes some kind of an incentive.</div> <div> &nbsp;</div> <div> Incorporating results of customer experience research into an employee and/or branch incentive program has proven to be an extremely effective method of making a customer experience / employee performance process work well.&nbsp; The good news is that an incentive program does not need to be expensive or complicated.&nbsp; The majority of the incentive plans that are simple and inexpensive have proven to be the most successful because employees and their managers understand it but still see value in the reward.&nbsp; CSP clients that have developed an incentive based on their results have experienced the most significant improvements in employee performance, customer satisfaction and customer loyalty scores in comparison to all CSP clients.</div> <div> &nbsp;</div> To learn more about the importance of incentive programs, please contact John Berigan at <strong>(800) 841-7954, ext. 101.</strong></div> </div> </td> </tr> <tr> <td> <img src="https://app.e2ma.net/userdata/images/spacer.gif" width="1" height="20"> </td> </tr> <tr> <td width="413" align="left" valign="top"> <table width="100%" border="0" cellspacing="0" cellpadding="0" background="https://app.e2ma.net/userdata/20018/images/templates/callBox.gif"> <tr> <td style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 18px; color: #000000; padding: 13px;"> <div style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: #0078c9"> <div> Find out how CSP can take your performance <br /> to the next level.</div> </div> <div> <div> Call John Berigan today <strong>(800) 841-7954, ext. 101</strong>, or visit <a style="color: #000000;" rel="www.CSP.com" href="http://e2ma.net/go/11593573510/4155170/113087558/20018/goto:http://www.CSP.com"> www.CSP.com</a> to learn more about CSP&rsquo;s &ldquo;Voice of the Customer.&rdquo;<br /> <br /> </div> </div> </td> </tr> </table> </td> </tr> </table> </td> <td valign="top"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td> <img src="https://app.e2ma.net/userdata/20018/images/templates/columnTop.gif" alt="Our Expertise" width="191" height="47" /> </td> </tr> <tr> <td> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="19" valign="top" background="https://app.e2ma.net/userdata/20018/images/templates/columnLeft.gif"> <img src="https://app.e2ma.net/userdata/20018/images/templates/columnLeft.gif" width="19" height="421" /> </td> <td width="151" align="left" valign="top"> <table width="100%" border="0" cellspacing="0" cellpadding="12"> <tr> <td align="left" valign="top" style="font-family: Arial, Helvetica, sans-serif; font-size: 11px; line-height: 14px; color: #0078c9"> <div align="center"> <img src="https://app.e2ma.net/userdata/20018/images/e1265683997.jpg" hspace="0" vspace="0" border="0" alt=""> </div> <div> <br /> <div> CSP offers additional value with product features that enhance the meaning and actionability of the data you receive. These features include:<br /> <br /> <strong>National &amp; Regional Benchmarking Data<br /> <br /> Key Driver Analysis<br /> <br /> Best-in-Class Comparisons<br /> <br /> STARS Training Library<br /> <br /> Customer Loyalty Index<br /> <br /> Expert Survey Design</strong><br /> <br /> <a style="color: #0078c9;" rel="Learn more &gt;&gt;" href="http://e2ma.net/go/11593573510/4155170/113087559/20018/goto:http://www.csp.com/Reporting/Reporting.aspx"> Learn more &gt;&gt;</a></div> </div> </td> </tr> </table> </td> <td width="21" valign="top" background="https://app.e2ma.net/userdata/20018/images/templates/columnRight.gif"> <img src="https://app.e2ma.net/userdata/20018/images/templates/columnRight.gif" width="21" height="421" /> </td> </tr> </table> </td> </tr> <tr> <td> <img src="https://app.e2ma.net/userdata/20018/images/templates/columnBottom.gif" width="191" height="20" /> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td align="center"> <table width="600" border="0" cellspacing="0" cellpadding="0" background="https://app.e2ma.net/userdata/20018/images/templates/ftr_bg_06.gif"> <tr> <td align="center" valign="bottom"> <img src="https://app.e2ma.net/userdata/20018/images/templates/spacer.gif" alt="spacer" width="1" height="8" /> </td> </tr> <tr> <td align="center" valign="bottom" style="font-family: Arial, Helvetica, sans-serif; font-size: 11px; color: #ffffff"> <strong> <div> <a style="color: #ffffff; text-decoration: none;" rel="ABOUT CSP" href="http://e2ma.net/go/11593573510/4155170/113087560/20018/goto:http://www.csp.com/"> ABOUT CSP</a> | <a style="color: #ffffff; text-decoration: none;" rel="SERVICES &amp; SOLUTIONS" href="http://e2ma.net/go/11593573510/4155170/113087561/20018/goto:http://www.csp.com/Service/Services.aspx"> SERVICES &amp; SOLUTIONS</a> | <a style="color: #ffffff; text-decoration: none;" rel="REPORTING &amp; ANALYTICS" href="http://e2ma.net/go/11593573510/4155170/113087562/20018/goto:http://www.csp.com/Reporting/Reporting.aspx"> REPORTING &amp; ANALYTICS</a> | <a style="color: #ffffff; text-decoration: none;" rel="TESTIMONIALS" href="http://e2ma.net/go/11593573510/4155170/113087563/20018/goto:http://www.csp.com/testimonials.aspx"> TESTIMONIALS</a> | <a style="color: #ffffff; text-decoration: none;" rel="WHY CSP?" href="http://e2ma.net/go/11593573510/4155170/113087564/20018/goto:http://www.csp.com/WhyCSP.aspx"> WHY CSP?</a></div> </strong> </td> </tr> <tr> <td align="center" valign="bottom"> <img src="https://app.e2ma.net/userdata/20018/images/templates/spacer.gif" alt="spacer" width="1" height="8" /> </td> </tr> </table> </td> </tr> <tr> <td align="center"> <table width="600" border="0" cellspacing="0" cellpadding="20"> <tr> <td align="center" valign="top" bgcolor="#0078c9" style="font-family: Arial, Helvetica, sans-serif; font-size: 11px; color: #ffffff"> <strong> <br /> Customer Service Profiles, LLC</strong>&nbsp;&nbsp;&nbsp;&nbsp;12020 Shamrock Plaza, Suite 310, Omaha, NE 68154&nbsp;&nbsp;&nbsp;&nbsp;(800) 841-7954<br /> Customer Service Profiles &copy; 2012<br /> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </div> </div> </body> </html>