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Welcome to CSP Service Central

CSP Service Central is available exclusively to those who have been invited to participate in a customer service evaluator program.


Our company, Customer Service Profiles, LLC (CSP), has had our name and address fraudulently appropriated for a “secret shopper” scam. The scam involves mailed letters requesting the recipient to perform a “secret shop” at a Walmart store, along with a fake cashier’s check. The letter also includes a name, email, and phone number that are NOT associated with our company. However, we are also receiving some direct calls and mail inquiring about this letter, based on its use of our name and address. Please disregard the letter and fraudulent check that you have received. The Better Business Bureau has been notified of this scam.

CSP is a legitimate customer experience research organization that has collected customer insights data for the financial industry for 30 years. We are not affiliated in any way with this scam.

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